Veklych Tetyana — a voice of trust for clients
Sometimes, a few minutes of conversation are enough for the person on the other end of the phone to feel that they have really been heard and are ready to help. It is from such conversations that the daily work of Veklych Tetyana — a remote sales manager — consists. According to the results of the third quarter of 2025, she became one of the company's employees who received the most thanks from clients. And behind each of these thanks is not just a well-chosen detail, but attention to the person, their situation and needs.
Tetyana has been working for the company since 2016. She joined the team in December, and in early January she first came to the office in Kryvyi Rih, which had just opened after renovation. Then all the employees were invited to come to the office together to get acquainted with the new space and feel the atmosphere of future work. Tetyana remembers this moment well — it was then that her story in the company, which has been going on for many years, began.
Although she is an accountant by education, it quickly became clear that this profession is not quite hers. A year and a half of work in her specialty was enough to realize that she lacks live communication. Working with people, dialogue, the opportunity to help and find solutions - this is what brings real satisfaction. That is why working with clients has become an extension of her character for her.
Today, her day consists of conversations with clients: consultations, selection of spare parts, finding solutions. Sometimes it happens that at the beginning of the conversation people are a little surprised when they hear a female voice on the topic of auto parts. But after a few minutes this surprise disappears. When the client receives clear answers, advice and help, the main thing appears - trust.
It is trust, according to Tatyana, that forms long-term relationships with clients. For her, it is important not just to find the right part, but to understand what a person really needs: what conditions, what budget, which options may be better suited. Sometimes an ordinary work conversation turns into a friendly one - clients share stories from their service stations or simply chat about their working days.
Tetyana considers mutual respect to be an important component of her work. After all, most often clients contact her when there is a problem: the delivery is delayed, the spare part was chosen incorrectly, or the car is under repair and a quick solution is needed. In such situations, it is important not only to find an answer, but also to build a dialogue correctly.
Since communication takes place over the phone, the voice plays a special role. Intonation, mood, even the first greeting can set the tone for the entire conversation. Sometimes it is enough to say a few warm words for a person to feel that their problem is taken seriously and ready to help.
There are also difficult calls. Sometimes clients call irritated or emotional, because their problem needs a quick solution. In such cases, Tetyana tries to first let the person talk. She does not interrupt, gives them the opportunity to express all their emotions, and only then calmly begins to understand the situation. Often, it is enough to simply ask for a little time - for example, 15-20 minutes to clarify information or contact colleagues. During this time, emotions subside, and a decision is found much easier. And often after such conversations, clients thank you even more than after a regular consultation.
There are also warm moments that are remembered for a long time. For example, recently, a client called Tatyana, with whom they had not communicated for about five years. Hearing her voice, he immediately recognized her and was very happy. After this conversation, the client began to actively cooperate with the company again.
Outside of work, Tatyana has a completely different world - gardening. At her dacha, she grows flowers, and she especially loves roses. She already has over 300 bushes. Caring for them has become her favorite way to relax after a working day. And the next morning, she returns to her work again - listening, helping, finding solutions, and receiving the same thanks from clients that became one of the best results of her work in the third quarter of 2025.