Omega is the largest distributor of automotive components in Ukraine.
We provide logistic, technical, informational and advertising support to our customers. We see our basic task in creating the effective integrated service system to support their business.
Who we are
We are a team of dedicated people who do not just perform their work well, but put something of themselves in it. The company has been in the market for about 30 years and we have a lot of experience under our belt. But we do not stand still, but continue to develop logistics and services, sign contracts with new suppliers and perform marketing activities. We know what is important and necessary for the partners, and we are doing everything to ensure that common work is effective.
Our history of the way of following the needs of our clients. Our clients changed us.
The market is chaotic. Along with the high demand for spare parts in Ukraine and the countries of the former socialist camp, there is a lack of system suppliers who you can rely on. Economic relations have been severed between the former Soviet republics. The supply channels that worked before had been destroyed, and the new ones had not been created yet. Consumers were in urgent need of spare parts for cars.
WE: There are two of us! The founders of Omega – two students, Yaroslav Bisaga and Yuriy Dudyryev - carried out the orders by themselves.
Steps towards partners:
Market formation. Service standards had not been formed yet, the main market operators were small salespoints. Large system players were gradually emerging offering a new level of service. "Losk" was opened in Kharkiv – the largest open market of spare parts for cars in Ukraine. Kharkiv became a national center for the sale of spare parts. Consumers expected warehouse availability and the ability to purchase goods without prior ordering.
WE: Form a basic service. Omega became a large local market operator working in Kharkov and the region.
Steps towards partners:
- Regular consolidated supply of goods from 38 KAMAZ related factories was organized.
- We began to supply spare parts for MAZ.
- We supplied goods from the YaMZ plant and related factories. Already 2 own machines provided regular deliveries of goods.
- In 1996 we started to work with the GAZ plant.
Market: development and competition. The period of formation of service formats.
We: Developed partnerships, improved the services provided according to the recommendations of our clients. We developed the principle of "Everything for a car from one source". We entered the national distribution market. There were already 100 people in our team.
Market: development of service for car owners in retail. A stable supply-sale-service chain was being formed, and specialized networks in the format of a shop with a service station appeared. Strong wholesalers entered regional markets.
We: Created an opportunity for partners to support a new service format in the market. We focused the client on interaction with the end consumer, taking care of the prompt delivery of everything needed. The client no longer needed to go to “Losk”. He could receive the goods at the Omega warehouse in the region or order a scheduled delivery.
Market: active growth of the passenger car fleet began in Ukraine. The number of cars per 1000 people was growing from 125 to 170. Demand for foreign-made cars had noticeably increased - replacement of the fleet was beginning. Our customers needed a new range of spare parts and a new level of service.
In the same period, there was an increase in the fleet of trucks, providing the growing construction.
We: Provided the customers with quality service standards, logistics and the necessary assortment.
Market: there was a severe economic crisis, growth of exchange rates. During that period, there was an active increase in the fleet of foreign-made trucks, the growth of the fleet of foreign passenger cars continued.
We: Ensured the speed of delivery of spare parts for foreign cars to the regions. We provided fleet owners with the opportunity to quickly receive high-quality all-steel cord (SSC) tires and service in any region of Ukraine.
Market: boundaries were blurring. Consumers were already familiar with the European level of service and expected the same level of service in Ukraine. The importance of the speed of car servicing was growing, the most valuable resource was time.
We: Were learning from the European experience, monitoring the trends and implementing them.
We: Over the years, Omega has been rapidly developing and changing. The assortment has expanded, the logistics system has covered the whole of Ukraine, providing the opportunity to deliver goods "today-for-today". We have created a modern web resource for partners, and our innovative call center provides ongoing customer support. We have established an electronic workflows with customers, and based on the best European practices, the warehouse and transport logistics are automated.
We have over 350 suppliers and over 14,000 clients. We regularly hold joint promotions with suppliers and organize educational seminars and trainings for our partners.
We plan to expand the range and form a comprehensive offer that will allow our partners to work more efficiently in the markets of spare parts for cars and trucks. The development strategy of our company is based on the principles of openness and trust, cooperation and partnership.