The 4th quarter of 2025 was another confirmation that we can provide stable service in any circumstances. During this period, more than 2.2 million orders were shipped, 449,225 deliveries were made, and 97.5% of orders were fulfilled without service disruptions. These figures demonstrate the scale of our work and the consistency of processes, thanks to which our partners can count on predictable and stable service.
During the quarter, we also held 78 promotions, in which more than 10.5 thousand customers participated. About 3.5 thousand customers received gifts - a sign of our gratitude for their trust and activity. We don’t just hold promotions - we want to create as many of your moments of joy as possible and make interaction with us interesting and enjoyable.
Even with such a volume of work, we continue to work to become better for you. Over 2.2 million orders were shipped during the quarter, and at such a scale, the error rate was only 0.03%. For us, this is not just a statistic — it is the result of the team’s daily work, attention to detail, and constant desire to make the service more convenient and reliable for partners. We are not perfect, but we are constantly working to make you feel confident in every order.
An important part of the service remains the speed of resolving partner issues. The average return period is 2.3 days, and the average complaint review period is 3.37 days. We understand that each request is a specific situation for a partner, so we try to respond quickly and with care. We do everything possible to support our partners and fulfill the promised service under any circumstances.
Behind every number are people, processes, and care. Even in the difficult conditions of the 4th quarter, when our distribution center in Lviv was destroyed, the team did not stop, but hardened itself to continue providing the service you are used to. Because despite everything, we strive to be the same reliable rear that you can rely on.