In three months, we processed 2,188,957 order lines, ensuring stable service at every stage of the process. The error rate was only 0.03%, which is the result of the coordinated work of the team and high accuracy of all operations.
In logistics, 96% of deliveries were made on time. This means that almost every order arrived on time thanks to the coordinated work of the warehouse, transport and all responsible departments.
In the direction of marketing interaction, 48 joint actions with suppliers were implemented during the quarter, in which more than 10,000 partners joined. This demonstrates the scale of cooperation and the level of involvement of the partner network.
It is worth noting the efficiency of service processes: on average, mutual settlements on returns take 2.67 days, and consideration of complaints - 4.3 days. We continue to work to make these processes even faster and more convenient for partners.
Behind each of these numbers is the daily work of the team, which ensures the stability and development of the service.
Thank you for your trust. We continue to work for you!