TWI in action: mentoring by Roman Golovenka
Roman Golovenko, a storekeeper at the expedition section at the Kyiv distribution center, was recently recognized as one of the best TWI mentors. He is not only a responsible employee who always fulfills his duties, but also a person who knows how to inspire and support new employees, passing on to them not only knowledge, but also the values of working in a warehouse. Roman began his professional career in sales and service, worked as a manager and in service centers, he always found a common language with people, so he has many years of experience in communication and training. “I can teach and have certain oratorical skills. I always try to explain the material in a way that people understand it, and not just repeat it mechanically,” he says. In training newcomers, Roman adheres to the TWI methodology, which involves a clear structure and control over the implementation of tasks. He does not limit himself to strictly following instructions, but provides explanations in his own words, adding his own experience to make the training understandable and practical. Roman notes that his task is not only to teach technical processes, but also to help the intern open up, feel confident and understand that working in a warehouse can be interesting and responsible.
Particularly difficult were the moments of working with shy interns, who were initially afraid to ask questions or show initiative. “There was one guy who was literally afraid to communicate at the beginning of the internship, but over time he opened up and became an excellent employee. This is inspiring and shows that patience and support are really important,” says Roman.
Honestly admitting that now the main motivation for mentoring is financial reward, Roman still continues to invest his energy in training. His principles are simple and at the same time profound: if you promised to do something - do it, if you can’t - say it directly. Responsibility, in his opinion, is the key quality of any employee.
Roman understands the specifics of a warehouse well. There is no “empty time” here - even when the workload is less, there is always work to be found. He believes it is important to be more flexible with people, taking into account the real volume of work, but at the same time not to lose pace and responsibility. “When there is work, everyone works faster. When there is less work, it is important to maintain efficiency, not just busyness,” he explains.
The non-departmental side of Roman’s life reflects his active and persistent character. He is fond of cycling, running and camping, often covering hundreds of kilometers per season. “I love to travel by bike, even abroad, when possible. It is not only a sport, but also a way to relax my soul, recharge my energy,” says Roman. In addition, he is a music lover, listening to music of various genres, from Ukrainian folk to modern rap, which helps him relax and maintain inspiration in work and life.
Roman Golovenko is an example of how experience, responsibility, humanity and an active life position create not only an effective mentor, but also a person who is able to inspire others. His approach proves that even in a dynamic warehouse environment, it is possible to train, support and motivate newcomers, passing on not only professional knowledge, but also life values. Roman's style is practical, direct and very honest. That is why he is easy to work with and learn from.