Vyacheslav Kondratenko: a person who raises the bar of service provision every day
In every large company, there are people whose achievements speak for themselves. Not by showiness, but by clear results and honest daily work. In the third quarter of 2025, Vyacheslav Kondratenko became one of the best employees, having received the most thanks from clients. For him, this is not just a number or recognition - it is confirmation that his approach to work really works.
He joined the company back in 2018. Over the years, he has managed to go through changes, new positions, and difficult transformations. But one thing has remained unchanged: his attitude towards clients.
“I am such a person: if I have taken up something, I do it. Every day is different, but motivation comes when you solve complex problems. I sat, thought, didn’t know how to do it - I went, had coffee, and found a solution,” says Vyacheslav.
His main principle is to see each client not just as a buyer, but as a person. Some need advice on technology, some just as a price, and some want to talk “about life.” Vyacheslav knows how to adapt to everyone, but he does it naturally and sincerely.
“My approach is simple: each client has their own key. I try to find the approach that will work.”
And these are not empty words. There are clients who initially did not even want to meet, but today they actively cooperate, ask for advice, call in difficult situations. And it all started with small steps: a gift for a promotion, an additional visit, a desire to help where others could simply respond formally.
Vyacheslav tells a story that once touched him: about two stores on the same street. One sold sweets to children, pouring a whole handful at once. The other put a little at first, and then added more. And the second won — because the child felt “more than expected.”
Vyacheslav adopted this approach in his work:
he always tries to give the client a little more than he expects.
It may be a small thing, but it works: people feel his sincerity.
The daily driver for him is the process of overcoming difficulties, but thanks from clients occupy a special place. They are not just a pleasant bonus, but a source of responsibility.
“If I have already been thanked, then I cannot stop. I have to become better. This is more responsibility. Of course, it inspires, but it immediately adds responsibilities,” admits Vyacheslav.
Vyacheslav calls respect and honesty the main principles in working with a client. Without one, there will be no other. He also always tries to maintain a positive attitude, even in difficult situations.
One of the things that has pleasantly impressed many clients is the order he gives in their cards: current phone numbers, clear addresses, comments, structure. He doesn’t just come to get acquainted — he analyzes, organizes, optimizes.
Clients see: this is not work “for a tick”. This is care about their comfort.
On average, Vyacheslav visits 4–5 clients a day. Sometimes the meeting can drag on for several hours — because sometimes you need to not just place an order, but to understand dozens of details. Some visits are quick, others are strategic, but all are important.
He noticed an interesting pattern: when you come to a client “just to chat” — new orders appear in a day or two. People remember that they have not been forgotten.
In his free time, Vyacheslav used to play football, and now he is interested in IT and programming at an amateur level. This hobby is not only for self-development, but also comes in handy at work: clients often ask for help with PC setup, and here Vyacheslav's engineering assistance becomes invaluable.
Alexander advises new employees to find their own approach: "Go to clients, listen to them and understand. There are no unsolvable problems - you just need to find a way."
In short, Vyacheslav's story is a story about the fact that service lives where there is sincerity, attentiveness and a willingness to do a little more than necessary.
And that is why so many people today say to him: "Thank you."