From Day One to Independence: Maksym Sosnovsky’s Approach to Mentoring
Sosnovsky Maksym became one of the best mentors at TWI’s Kyiv Distribution Center in 2025, but for him this award is not a goal, but confirmation that his approach to work brings results. He coordinates the returns section at the warehouse, but his role goes beyond simply organizing processes — he forms a team, trains new employees, and helps them adapt quickly. “First, I see if I can be useful, and then I see the result. When a person develops, this is the best reward,” says Maksym.
For him, mentoring is, first of all, understanding people. He looks closely at each newcomer, finds out what experience they have, what they already know, and what needs to be taught from scratch. “If a person wants to work, they will work. And if not, it is immediately visible,” says Maksym. He is convinced that motivation is more important than any knowledge. And when it is, independence, responsibility, and a desire to be part of the team appear.
Maksym’s special attention is the atmosphere in the team. He tries to do everything possible to make newcomers feel equal from the first day. “You can’t let someone immediately get the whole work routine, while someone else is lazy. We’re all on the same side,” he explains. This is what creates trust and helps people adapt faster, become confident in their actions, and take on more responsibility.
Maksym emphasizes that mentoring is not only about teaching work techniques, but also developing human qualities. He often notices how, after a few weeks of work, newcomers become more proactive, start offering their ideas, and help colleagues. “This feeling, when you see that your help really changes people, is priceless,” he shares.
Communication and open feedback are no less important for Maksym. He believes that problems cannot be left for later: “If we discuss everything at once, nothing accumulates, and the team works effectively.” This is a principle that he promotes among both colleagues and newcomers, and which, according to him, makes work not only productive, but also comfortable.
Outside of work, Maksym devotes himself entirely to his family. “I try to spend every free minute with my children, doing what interests them,” he says. This balance between mentoring and family life gives him energy and motivation for new achievements in his work.
For Maksym, mentoring is more than transferring knowledge. It is a responsibility for people, for the team, for the atmosphere, and for the result. And it is the combination of professionalism, patience, and a sincere desire to help that makes him a mentor you want to emulate.